Environment and configuration validation: The client needed a full assessment of Commvault infrastructure (hardware and software) to verify stability, capacity, and performance against business requirements.

Backup policy and retention alignment: Backup schedules, policies, and retention strategies needed to be reviewed and refined—especially for critical systems and compliance-driven data sets.

Mailbox backup reliability and security: Mailbox backups required validation of integration with the mail platform, clear definitions for backup frequency, and the implementation/verification of security controls (e.g., encryption) and monitoring to ensure integrity and dependable operations.