Education Industry- phone placement and smart hands case study

About the company

The Institute is a prominent educational institution located in the city of Merced California. With a rich history dating back to its establishment in 1890 and has been providing quality education and fostering academic excellence for over a century. Through their unwavering commitment to academic achievement and personal growth, the institute continues to shape the minds of future generations preparing them for a bright and successful future.

CHALLENGES

The educational institution encountered significant challenges with their existing communication setup which necessitated a system upgrade. Outdated and experiencing performance issues the current Cisco UC VoIP system failed to meet the district school's requirements for seamless communication. Consequently, the institution decided to transition to a more reliable and feature-rich Microsoft Zoom system to align with its evolving needs.

Assessment and solution

PM2NET excelled in executing the extensive scope of work associated with the migration from a Cisco UC VoIP system to a Microsoft Zoom system. With utmost proficiency and skill, our exceptional team of dedicated field service engineers meticulously undertook the crucial task of replacing approximately 600-700 phones across numerous schools within the district. Throughout the project, our highly qualified technicians showcased their expertise and dedication leaving no room for error. Over just four days our four field technicians meticulously completed the intricate process of handset placement at seven different schools. This endeavor posed a unique challenge as our team had to navigate through varying locations requiring constant travel and adaptability. Despite these obstacles, our unwavering commitment to excellence ensured the successful deployment of the new phone systems. Through effective communication and seamless coordination, our team seamlessly transitioned the entire district's communication infrastructure to the Microsoft Zoom system. This monumental achievement not only improved the efficiency and functionality of the district's communication framework but also showcased our team's unwavering dedication to providing top-notch service.

advantages

The customer recently underwent a highly efficient upgrade of their existing phone network system thanks to the diligent efforts and expertise of PM2NET. The exceptional services provided by PM2NET were not only reliable but also executed in a remarkably cost-effective manner leaving the client immensely pleased with both the upgraded system and the overall experience. It is evident that the customer's expectations were met and exceeded emphasizing the commendable professional standards upheld by PM2NET.